I came for watching Titanic with 4 of my office colleagues on Apr 05 for the 6:40 PM show; however, I was shocked to witness the rude behavior of the support staff who were not at all empathetic and failed to even provide any service/or a willing positive attitude and showed no willingness to listen to my complaint and hence I am reaching to you via this forum.
I came directly from office for a movie on Apr 05, I was carrying my laptop with me. I was not told at first instance to keep my bag separately as your premises lack these services. There is no provision to keep them unlike other better movie halls in Sector 18, Noida like Big Cinemas who believe in providing value-add services to the customers that pay 300 bucks for a movie ticket. The manager asked me in a rude tone to go back and keep my laptop in my car, since I was availing a cab facility I had to go back to my home (spend another 100 bucks on auto) and miss 50 minutes of the movie.
The manager didnât offer any possible solution and kept endlessly talking about something written at the back of ticket in small font, without even listening or providing a solution. Providing basic facilities is a necessity in the service sector that most players abide by, and it seems Spice Cinemas seems to lack.
To my surprise, this poor service quality, lack of infrastructure and attitude was not enough to ruin the movie experience; the movie itself was not 3D except the price of ticket. There was a total lack of the basic infrastructure to showcase a 3D movie, the 3D glasses had scratches for one of my friend, the movie didnât appear 3D at all with ghostly images surrounding the entire 3 hour+ long movie, infact the movie seemed fine without 3D glasses which can never be a case for a 3D movie.
I will look forward to a necessary action; although I have decided not to visit Spice Cinemas again given the pathetic experience and ruining the movie, which is a must-watch movie!!