Ms Bluedot It is very easy to black paint anybody. Our clinic time is 9 to 6 (without any breaks) but we are generally not free before 9 pm. If he told you at 8.30 that it will take 3-4 hours you can imagine how busy that day would have been. We do not say no to anybody that is why we were ready to see you even at 11-30 pm. All patients coming to the clinic without appointment say it is an emergency and WE have to decide whether it actually is or not. We always see injuries, burns, convulsions, etc out of turn. If you think your child is very sick Hospital is the best place to go as there are many doctors present and somebody will attend to you. One doctor cannot see five patients together but five doctors can see five patients in one go. As far as the rude receptionist is concerned he has been taken to task.