satyendra

Samsung (Head Office)

Gurgaon Sector 31 ,Gurgaon
May 04, 2014
Sir with due respect I would like to bring in your kind knowledge that I registered my complain regarding window AC dated on 24 April-2014 ,my complain number is 8429969709 . I fond that your customer care service centre and CEO office is no more concern about my complain .several times I personally called your customer care but they put my phone on hold.The response of service centre is very bad. I purchased my AC 4 years before approx. so many times there is problems of gas leakage still facing the same problem no body is concern about my problems.I think its my wrong decision that i purchased your silly product.I found that your service engineer is unskilled so that they can not short out the problems of AC, due to that my AC is in bad condition only because of service centre. I thinks its major failure of your company because your problems handling is very poor, how you say that you are a multinational company because your service centre, Customer care and CEO office performance is bellow level. Several times I called regarding my issues but service centre response is very worst. Never purchase your product in future due this experience. Before five days I personally called your office but here the response is same. You all are not concern about my problems Looking for consumer forum K.C.Sharma satyendrapit@yahoo.co.in 9654151872 Greater Noida B-253 Gama-1