Abhishek

Bangalore Central

Bellandur ,Bangalore

Report of Misbehaviour and arrogant attitude of custoumer care guy name "Rohit" Bill Receipt No: 4448683 On 25/12/2014, we visited the bangalore central, bellandur and bought 3 trousers on offer (Buy 2 get 1 free) On 26/12/2014 evening 9 PM we visited bangalore central to exchange one of the trouser We visited the customer care counter located in 1st floor We requested for the change and we also has got the bill The customer care guy advised me that the exchange will not be possible, i need to get all the three items I said i don't want to come again is it possible from his side He said no it can not be done you need to get all the three trouser. In between the conversation he said " even narendra modi has got 5 mins, so even you can spare 5 mins" He then said our system will be online for another 5 mins only after which we will shutdown. Luckily i was wearing the third trouser, i said it will take 2 mins for me to change after which you can bill it and the trouser can be changed. He then immediately said "no the system is shut down now" I said but just now you said there is 5 mins available He then said "no i can not change now, then he started to show the exchange timing mentioned in the back of the bill" My question was 2 seconds back you said 5 mins available, and now you were showing system shutdown He was then showing me exchange policy and all those stuff I was with my wife and kid, we were really frustated with this guy. He was then telling come tomorrow i will do it. I was so frustated by this guy, he was continously giving one or the other reason, i said to shut up for few mins He then took the argument to a different level He then said you can't say me to shut up, you are not the one paying me, i am not working for you. I wonder who the hell is this guy getting paid by, is it not the customer who are paying them indirectly. If no customer will visit the mall how will these guys will get their salary and also he is sitting in customer care counter, so he is working for customers. i ask him to get his manager. Arrogantly he replied "go complain to whomever you want, i don't care" Unfortunately manager left for the day. I then ask him his name He says to me and my wife "Rohit is my name, i don't care whom you complain to and now GET OUT" He was talking as if he is the owner of the complete mall. After this there was no point in having a conversation with this guy, i really don't want to get down to his level. I would not have written about this incident if i were alone, but i was with my family and i can't tolerate this misbehaviour towads my family I have done my part, i have nothing to gain or lose, i have many options(lifestyle, shoppers stop.. etc), on the other side you will be losing a customer and i don't know how many customers would have left because of this customer care guy name " Rohit", his arrogant attitude and his misbehaviour.