Gouranga

DTDC

Naraina Industrial Area Phase 2 ,Delhi

Consignment No. K84428860 dt. 10/12/15 not yet deliver as on dt. 15/12/15 at Address : F-1/27-C, DDA MIG Flat, Hari Ngr., N.Delhi-64

Samsung (Head Office)

Gurgaon Sector 31 ,Gurgaon

I purchase One New Fully Automatic Washing Machine Model No. WA65H4000HD from one of your Authorised Dealer M/s.Amba Aircool (Ph.25508024), N.Delhi., vide Inv.No. AA/3983 dt. 31/12/2014 – First I being thought bought the world best WM, but my assumption seems to be wrong, coz from beginning of washing cloth remain dirty and all dirt accumulate on the cloths various parts, first my wife thought she is doing something wrong while washing, so she contact the demo personal over telephone quite a few times, but when solution not done we complaint at your service centre through Email on dt. 10/2/14 (as we could not reach your customer care over telephone). However, 3 to 4 technician visits and wash cloths and everyone found that WM is defective. Now, their customer care Partner – Mr.Pramod Kumar Singh, telling me that 2-parts were defective on Brand New Machine and that is to be replaced. My Q How a New Machine comes for Sale with Defective parts? Did I get one Old repaired WM ? So, Immediately I turn down Mr.Pramod Kr. proposal and told him to give me a new WM, for which he is declining us. Therefore, I request u to look into the matter and gave an inquiry order – if any sabotage is going inside and selling seconds product as New product. Warm Regards, G.Ganguli (Mob.9818075708) New Delhi.