I purchased the Sony Xperia Z1 phone 24 Aug 2014 from âMobile Storeâ they pressurized me to buy the insurance from Edelweiss Company for physical damage. They told me that It will be covered for my phone damage or steal on cashless. I had an accident and my phone brokes . I lives in Faridabad and went to Sarita Vihar Mobile Store told story then they sent me Soni service Centre. I went there and call to Mobile Contact Number (1): 022- 6624 2674 Contact Number (2): 91 88796 10203. Customer Care Executive told me that send me the estimate of repair. I made an estimate from Sony Service Centre and sent it Mobilestore.claims@edelweissfin.com . I made call to Dimple Tailor, Customer Care Number She asked me to sent a copy of Pan Card, Cancelled Cheque, Root Cause of Damage Report, and Copy of Insurance Certificate from Edelweiss (Signed) etc I went again to went to Mobile Store Sarita Vihar then Nehru Place to Sign the document from Faridabad and sent it by mail. After that she told again me for Stamp at Job Card. I again went to Nehru Place and stamped the document and sent it by mail and also submitted it at http://203.17.194.17:2070/IntimateClaim.aspx. After that they asked more document to submit like Claim Form, Brief Description, IMEI Number at like. I again went to Nehru Place for IMEI Number and arrange it again and sent it by mail and submitted at the link also. I also confirmed Ms. Parveen, a Customer Care Executive. She told me that all documents received and you will get approval till Monday but no confirmation received. It took me 16 days to get my phone in right condition I called many time to Customer Care number as mentioned but There was no confirmation mail or call from them to repair. It had been the worst situation. I collected phone from Sony Service Centre I sent a bill of Rs. 2783/- to them, I still haven't got my payment yet in spite of it I had spent more than 5000/- in phone calls and petrol etc. I went four times Faridabad to Nehru Place Sony Service Centre and Three Times to Mobile store. I will advise to other people donât buy Edelweiss Insurance because they give false commitments. I am also sending this complaint to IRDA and consumer court also. There is nobody to listen in Mobile store and Edelweiss. . They do not answer anything they never reply emails when I call him they only reply they will give approval but till date nothing happened. I am so much harassed and unsatisfied customer of Edelweiss and âMobile Storeâ
Complaint Status