Ritu

YLG Salon And Spa

Whitefield ,Bangalore

I have been a regular customer for YLG whitefield branch but since couple of my last visits i observed the poor management in terms of the appointment procedure. I called up two days in advance to book my appointment and the person on call confirmed it.After two days, i reached there on correct time. After i told them that i have booked an appointment,they started searching in their diaries and somehow they found my name on some paper in a drawer...they said it seems the person who took my call didnt write it properly in diary. Nobody bothered to tell whether i can proceed with my appointment or any beautician is free.. Finally i had to ask that whether anybody is free and then they told i have to wait for half an hour. I didnt understand that if i have booked the appointment well in advance they why do i have to wait? I left the salon as i was unable to wait for half an hour but still nobody bothered to call back. overall bad experince