Jackson

Zen Tech Services

Kanakapura Main Road ,Bangalore

These guys are absolute crooks. I had a problem with my LED tv and was searching for the LG customer care centre. I googled for it and this was the first result that came up http://customercaresupport.co.in which claimed to the a LG authorised service centre. The Zen tech technician came, had a look at the tv and claimed that the mother board had to be replaced. They took the tv and gave it in about 5 days , now the tv was working and they charged Rs 9000 for the same. In about 2 weeks the tv started giving new problems, and when i called them this time they were unresponsive. This time i called LG directly and they send their technician. The LG technician came, checked the TV and said that the Zen tech guys had replaced many of the original components. A couple of days later the original problem started recurring, and this time i took the tv to the Zen tech office. I can't call it in an office, its a ground floor apartment of some building, very suspicious looking. I told the owner about the problem. He switched on the tv and now said that there is a problem with the panel ( a month back his technician had said that it was a motherboard problem) , and he said he needs 15 to 20 days to fix it and that i have to pay more for this. He refused to accept that he had replaced the components. These guys are absolute crooks, they replace parts from TV and charge obscene amounts. I read reviews than many people have lost their TV also in the process. Thinking of filing a police complaint against these guys