livsrv agents have no idea about anything. they just give recorded answers to eveythng. I had used their service for my website. Very unprofessional company. The agents just use a list of stored answers for every website. So you ask them anyhthing they just look in the list and give a stored answer. You ask anything outside that list they will just not respond or respond with give me ur phone number. I had lot of customer complaints after using livsrv. VEry incompetent company