পিজা স্ক্ব্যার

I'm a regular customer of your SDA outlet.
I usually really like the quality of food n service there.
But today i ordered a chicken lasagna, and what a disaster it was.
First it took about an hour to reach.
It was undercooked, very soggy. It had oil floating at the top, to a point that the box that it came in was wet and greasy.
All in all a total turn off.
What was worse was when i called back at the outlet and told them about it i was rather unpleasantly received.
The person on the phone tried to convince me that the liquid floating on the top was cheese.
Seriously, I can tell the difference between cheese n oil for crying out loud.