टीवीएस पार्सल सर्विस

I Parceled one sewing machine and one steel rack in 17.9.2012, from chennai to tirupathi. my bill no is 6430023, but already its take 4 days, they is no response and not delivered that product, i called to your office also, i asked tirupathi phone no. also, they give wrong no. and its mahaboob nagar phone no. i want urgently to receive my product, i enquired about your office. all are give positive thought only, but why this late i don't know, pls take imitative and send quickly that product please.