Aaahhh!!! I dont know where to start from. I ordered three items from Royal oak banaswadi.
1 TV stand, 1 Coffee table, 1 shoe rack. 29 th oct was delivery date they came on 30 th night.
Kept and gone. Next day the guy comes fixes everything and gone. My wife did not cared cause she was busy with her work. AFter coming from office I noticed. TV stand corner was damaged , colored with permanent marker, chocolate color shoe rack arrived with white color shelves inside, the doors damage but cleverly hidden by marker. Center table with a big 6 inch scratch(covered by tape), on top glass. My heart sank that i paid 10k for these damaged products. My tryst started with the customer care, call after calls, finally i got through some one, telling ... View More i will see and call you back. No calls 3 days past. I called blasted them , talked to the manager named fabin, some how i got his number, the chocolate color shelves arrived and replaced and gone. I had been fighting for the glass top from past 16 days, calls after calls, customer cars says talk to technician , technician says talk to customer care. Finally they tell we dont service glass item. Boss What the hell, i was shocked. instead of accepting they delivered a defective item. My heart sank again. Finally I decided to fight in and called them telling i am going to dump all these items infront of your show room and as well as i am going to file a complain to consumer forum. This i think put some pressure on them, and finally the technician said bidi sir i will bring new glass and replace it. I am not sure what is going to happen because when they tell they will do this or that they never do.
My advise to you all NEVER NEVER BUY any item from then no matter how cheap it is.View Less
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