Samrat Interiors, B-35, I.D.C. M. G. Road, opp. sector- 14, Gurgaon claim to be selling trending, quality interiors. However, they are biggest crooks who sell cheap quality furniture in the guise of attractive showroom. They do not fulfill their warranty commitments even-though they charge a premium claiming their furniture to be of top class. They do not hesitate to cheat a Defence personnel and senior citizen like me as well who are respected in the society so much. They handed me a 3+2+2 sofa set which they claimed would easily last 8-9 years and assured a warranty of 5 yrs (which they still claim on the same sofa). However, these sofas didn't last even 3 yrs and when I asked them after around 3yrs 8 mnths to fix the sofa under warranty ... View Moreterms, they bluntly told me that these sofas carried only 3 yrs warranty and asked me to pay for the service. The proprietors- one Mr. Sunil even mis-behaved with my daughter-in-law when she contacted him for the service.
I thus found Samrat Interiors to be totally unprofessional, non-courteous to their existing customers who need a service from them. This is the true traits of a thug and cheat. I'm sharing this review so that others do not fall in their sales and marketing trap laden with sweet talks.View Less
I agreed. Smarat furniture situated on B 34-34,IDC , Sec 14 , Gurgaon is classic example of modern day Unethical, Distrust and negative customer service.
Dont fool around with twin showroom and attarctive offers. Be mindfull that salesman and owners are ready to trap with their trap. They would force to sell BED MATTRESS. If you opt only bed then they would dispatch bed without polishing. This is exsactly what has happend to me. I am shocked that inspite of repeat call, no manager, no one from Samrat has even think about this worst service.
I purchased "# design" Teakwood and melamine bed on Nov 5 from this shop.
We stop by near restaurant for a short brek and found this twin showroom cum interiors 'SAMRAT INTERIROS PVT LTD".
Sal ... View Moreesman showed us some variety and in no time we decided to purchase the bed. Paid advance and were told that bed would be deliver on Nov 6 Sun.
Entire Sunday gone for a toss calling and asking him when we would have our product delivered.
Salesman kept on giving false promises and finally we got our product in our hand. All well that ends well phrase would have suited us but to our surprise that bed was not polished at all and we again had to call Salesman.
As usual he promised and gave us a cold "SORRY". He assured that he forgot to polish the bed and would get this done in two days.
Its been 8 days and our bed is yet to recieve final polish
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This is worst furniture shop I have ever been to. No business ethics, no service, the only thing that counts for Samrat is money.
I bought a bed from Samrat and I was told that the bed size is 6'X6'3". I also bought Mattresses (from a different shop) as per the size specified by Samrat.But when I brought the bed and Mattresses home, I realised that the bed size is weird. The size turned out to be 6'X6'7". When I contacted Samrat I was surprised to hear that "to check and verify the size was my duty at the time of purchase". On top of that there is no Mattress available in market for this weird size.
When I talked to Samrat furnishers, repair request was rejected and after 20 minutes of discussion they agreed to give me a piece of foa ... View Morem that I can place between the mattresses and bed head to cover the gap. I kept contacting Samrat furnishers for the foam but they didnt even bother to talk to me.
At last I hired a carpenter and got my bed repaired for Rs.800.
No sure if Samrat furnishers knows the meaning of customer satisfaction and business ethics...View Less
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