This is worst service provider. they cheated us. Below is complain I had to sent to Career AC after being cheated by this firm.
Dear Mr.Gaurang,
This is Neeraj Sinha from JITR Technologies, Janakpuri, Delhi.
We are having 2 carrier cassette AC in our office, which were malfunctioned.
So for repairing purpose we called one of your Authorised Service dealer on 26th May 2013: "Ruchika Engineering Works, RZ-A-2/2 Chanakya Palace Part-I, Main Pankha Raod, Nr C-1 Janakpuri "
They send their technician on 28th May 2013 to repair our AC's, they came the problem of PCB malfunctioning, we asked them that whether PCB was repairable or not and they say that it will and took the PCB with them for rectification/repair with the commitment ... View More to repair and deliver it within 48 hrs and charged 2000/- for 2 AC's(1000/ AC).
Later on after so many calls, they send their technician after a week on 4th June 2013 with the repaired PCB with the excuse that CARRIER company had made delay in repairing the PCB, but the technician was again unable to resolve the problem, to hide their inefficiency they say that there is some issue in our wiring and arise one more issue of Connector due to which the AC trips down, and after charging Rs.1500/- they left with the commitment that tomorrow i.e., on 5th June 2013 they will come and change the connector. After that they stop even picking up our calls, and when we physically visit their service centre then they send their technician.
The technician says after checking PCB and connector that the PCB is not working. Now I am not able to understand that whom I trust, You people or your support organisations, as one put the blame on other and I as a customer of CARRIER feel cheated and forged. So as the MD of CARRIER its better that either you should take some immediate action or I have to take the help of Consumer Court.View Less
Hi, This is abdul Majid for your x-employee.I always remember you and all our staff who is working with me previous days.if you recive my message so reply me in my mail.My mail ID is ansari_majid63@yahoo.com .and pls Mr.Mohanlal give me your email id. Thanks & Reguards AM Ansari