The owners knowledge of cycles is limited. Worst after sales.
Bought a Hero Gleam in May 2015, the rim tape was missing. Leading to blistering in the tube near spoke holes and finally tube burst on the very first day.
All that the owner had to say was that rubber parts are not covered in warranty and new cycles don't come with rim tape.
Nothing can be further from truth. Rubber parts are covered under normal wear & tear and missing Rim Tape is a manufacturing defect to be rectified by the OEM through the dealer.
Avoid this dealership. Total fraud and uncouth.