We bought a sofa from this shop on Dec2009. The price/quality/customer handling was pretty good when we purchased it. They gave 5 year warranty with on spot service. One of internal wood broke 2 months back and they are delay dallying its repair for last 1.5 months, even after several calls. Shop owner Mr Kumar deals well but never comes on phone directly. You meet him when you go to shop to buy something new. Which leaves you to the mercy of 1-2 persons hired there for any service.