I recently took my car to Saboo RKS Motors, Somajiguda for rattling sound from front side. After a road test, they advised that this was probably due to suspension / lower-arm assembly; and they will make the requisite replacements after advising me and that the issue would be fixed. They checked and advised that suspension strut as well as the lower arm assembly needs to be replaced and total cost worked around to roughly INR 5,000. Since they are the experts I adviced them to make the replacements. After the repair was done, I took the car back; but realised that the rattling sound was persisting. I called them back and informed about the same; and also that I will bring the car back for them to have another look. This after they had alre ... View Moready kept the car from 9:00 am till 5:30 pm for the said repairs. Once I was there and another road-test later, I was informed they will need to replace the steering column, as the sound seems to be coming from that area. When asked why they had replaced the suspension and lower arms, when the issue was steering assembly, the Assistant Manager-Works had the audacity to say, that since car had done close to 60,000 kms that was due to be replaced anyway and that he had shown me the components before replacing the same. I think he conveniently forgot that I had taken the car to him not for service but for a specific concern viz rattling sound from the front of the car. Also, if I was an expert and could judge whether a component was good or not by merely being "shown" why would I take the car to their workshop. Won't I fix it myself? My understanding was that it was his job to ascertain that.
I escalated my concern to the Manager and advised that I am being asked for another INR 3,500 to fix the problem which was supposedly fixed the previous time; but he merely expressed his helplessness.
I think it's easier being a helpless manager at someone else's expense but definitely a very costly proposition to be customers to such incompetent setup.View Less