Hi. We have sent some parcel (ceramic plates) through PROFESSIONAL COURIER from Madurai (Narayanapuram), Tamilnadu to Kerala (Malapuram). The agent who is working in this branch wrote the sending address at the top of the parcel through his permanent marker. Now when asked for the status, he is replying that the customer in Kerala didn't receive the parcel & it is returned. He also sent the photo of the parcel through whatsapp, which clearly shows that, the FROM & TO ADDRESS written by him is erased. The customer in Kerala justifies that they didn't receive any calls from your COURIER SERVICES. I can even produce the mobile call history for the month of June.
So this clearly explains that, since the address got erased, your service person ... View Mores couldn't make the deliver, which they are not accepting the truth. This clearly concludes to fraudulent service which affects the reputation of your company. Now the person working in Narayanapuram, Madurai is asking us to pay the courier charge again and his service is very poor. When going for enquiry he is shouting like anything.
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