Terrible Service. Had three bad experiences at FotoFast, Kalyani Nagar, Pune. On the first occasion, the receptionist said the item will be ready in 30 minutes but when I was back for it I was made to wait for at least 45 minutes and the staff on the job seemed very casual about it. Further, when I checked the frame, the photo was cropped badly with white borders on both sides making it look very ugly. When I reiterated, the receptionist said ma'am you should have said you don't want white border. First of all, how do they expect customers to imagine there would be a border in the first place? Finally when I said I don't want this item, they changed the piece and the photo was cropped correctly this time. On the second occasion, upon making ... View More payment on placement of order, as is mandatory in the shop, I was told by the same lady that she does not have change and it would be provided to me when i come to collect my item next day. However, on the second day when i went she was off duty and her relievers had no idea about any balance and I was told to come back some other day to collect my balance. When i told them to call the employee and check with her they said they don't call them on off days and upon insisting when they tried, her phone was switched off. I told them i would be foolish to come from Yerwada all the way to collect my balance wasting petrol all the way. So thank you very much for your service but I shall never enter that shop again. Nor do they know how to run a business professionally neither know how to treat customersView Less
Worst service i have ever had at a photo Studio. The receptionist is rude and does not have a sense to talk to customers. The photos whihc were printed were not of good quality and not the one which i had selected.When it was brought to the notice of the receptionist name Ashwini Sathe her resopnse was:
1. We take photos for last 5 years don't teach us
2. If you can't afford to take photos at good studios why do you come here
3. We will not change anything and you will have to take the phostos as it is.
After fighting with her for some time the other staff accepted the mistake and corrected the photos whihc took more than 3 hours for them to print.
If this studio wants to do well they should get rid of this obnoxious lady from the ... View Morestore.
I can only rate minimum of 1 to this store, if I may I would rate it negative.
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