പിജാ ഏക്സ്പ്രെസ്

Restaurant

1.0 1 users 1

02267080743, 02267080744

ക്രീസ്ടൽ , , വീരാ രോഡ്‌, വെസ്ട്‌, - - 400053, Maharashtra

സ്കോദാ ഷോരൂമ്‌

www.pizzaexpress.in

feedback@pizzaexpressindia.com

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Services

Catering:	യെസ്
Home Delivery:	നോ
Amenities:
Valet Parking:	യെസ്
Alcohol:	യെസ്
Veg/Non-Veg:	-വെജ്
Food coupons accepted:	നോ
Credit Cards Accepted:	യെസ്

Cuisine:	ഡെജര്ട്സ് ക്രീം , ഫാസ്ട് ഫൂഡ് , , പിജാ , സാലഡ്സ്

Review

User Reviews

TrueReview

October 04, 2014

Extremely disappointed! Especially after being recommended to come to this place! At first everything was fine, nice ambiance and our waiter was quite helpful. We had reserved a table for 3 (My Parents and Myself) at 10.30pm. We ordered starters, Garlic Bread & Rosemary Garlic Bread. Both dishes were delicious! We also ordered two drinks: Ginger Fresca & Cafe Cioccolata Smoothie. Both drinks were ok, however the Fresca had a little too much Grenadine syrup and was very strong, but I still enjoyed the flavour. For mains we ordered a Giardiniera Pizza between my father and I & a Spaghetti Arrabbiata Pasta for my mother. This is when the problems started. The pizza came out quite promptly, however there was no sign of the Pasta. We e ... View More ven waited 5 minutes for the Pasta to arrive, thinking we should wait so we can all eat together. After 5 minutes, still no pasta. Mum said you guys start it should be coming soon. At this stage the waiter who took the order had come past the table several times. We even had asked for salt, which he brought to us promptly but still didn't pay any notice to one dish not being brought to us. We still believed it could be taking time as its being prepared! 20 minutes later, there was still no pasta. We decided we should ask whats happening when we saw that the chefs had started to clean the kitchen, and had started packing up. We got the attention of the Manager, whom then called the waiter. The waiter then told us please wait 7-10 minutes we will get it (Pasta) prepared asap! At this stage we were rather disappointed as 1) Our main (The Pizza) was cold as we were waiting for the pasta to arrive 2) The Restaurant was not busy at all, and still managed to miss something from our order 3) The waiter wasn't sorry for what was clearly his mistake 4) No actualy/proper reason was given as to why the the dish had been missed... At this stage we were honestly quite upset. The manager said sorry, however it didn't seem sincere and nothing was actually done to fix what had happened, and no reason as to why one of our orders had been missed. The waiter was not apologetic or courteous, in accepting that the mistake was his. The lack of attentiveness and the lack of energy to try rectify the problem is what is truly disappointing for us from such a 'well reputed establishment". The manager finally tried solving the problem by offering a dessert 'On the house' which was a slice of cake. We told him no its fine, just pack the pizza which was cold and give us the bill. We didn't get a chance to finish our drinks, we didn't receive one of our dishes and didn't eat properly as our food had got cold waiting for our 'ghost' dish. No courtesy was shown and no real resolution to the problem. Its very sad to have something like this happen, especially on one of our last nights together before my parents go back abroad. It should be noted that we are also in the Hospitality industry, having more than 7 Restaurants in Australia & New Zealand. We understand that mistakes happen, however a resolution, a solution to a problem is always necessary especially when it is your establishments fault. To be honest, the food was actually very tasty and we looked forward to having a good night. However, with such a hefty bill - and us not finishing anything except for the starters, it definitely wasn't worth coming! It seemed like everyone was just keen to finish up for the night and get out of the place as fast as possible, even if it meant compromising customers happiness. They didn't bother about our disappointment either. Will advise friends to be wary of coming to this place, as even when its not busy they still manage to miss orders and then fail at rectifying problems. I would not risk having such a bad night again.View Less