फर्न्स एन पेटल्स

My order 701446951 was delivered to the wrong person. My mother has not received anything from Ferns and Petals. You can check with this number 9818204667. Its my mother's mobile number. I want refund and apology letter from Ferns & Petals. I am taking this case very seriously and won't stop writing to all the concern authorities till I get my reply. How could you deliver things without confirming the details given like phone number etc.