My team went to the Confident Cascade resort on a weekend. The rooms provided were large and comfortable. Facilities were only satisfactory. Service was extremely poor. Most of the staff didn't understand English. Room service took 1.5 hrs to bring in evening tea! Food served in the buffet was cold and soggy. Juice was diluted. And the restaurant/bar closed as early as 10 pm.
However, the worst thing was that the resort was unbelievably overcrowded - with more than 700 people hogging the facilities in a place which can accommodate only 100. Certainly not enjoyable, and definitely not a place to go if you wish to get away the overcrowded city.