Hi, Date:23rd July 2010
I have purchased two hand set, Model Haier S210 and Unit Serial No: IS2180527405942. I bought this on Nov-2009. All of a sudden to my bad time my mobile stopped functioning. I gave the mobile to one of your listed service center in Chennai named TS INFOSYSTEMS, Chennai-600107. Ph: 26203985. Mob: 9841436646. The date of my submission of my handset is 18-May-2010. Unfortunately IâÂÂm yet to get back any information regarding the status of the mobile from your so listed service centre.
I have enquired numerous time say more then 100 calls from my mobile and land line but the reply I get is always a vague. I m really fed up and getting frustrated by hearing unacceptable explanation that we have raised the indent to the Head office and still we have not received the materials. A very repeated recorded like message we will give a call with in half-an- hour. Only God knows when that auspicious day and that particular Half-an-hour will come and or never come again as for as my handset in concerned.
Do you think a feed back one from a neglected customer like me will boost up your product in the competitive market? Else you want me to represent to some body legally. I hope the word legal is so hurting to you and me too. Please see to that no customer should feel and get frustrated like me.
I request you to take this mail and feed back on your service vendor on high priority basis to solve the issue.
Last but not the least the money we have invested is very hard earned and the time spent to get back the repaired handset cannot be compensated on either way.
Hi, Date:23rd July 2010
I have purchased two hand set, Model Haier S210 and Unit Serial No: IS2180527405942. I bought this on Nov-2009. All of a sudden to my bad time my mobile stopped functioning. I gave the mobile to one of your listed service center in Chennai named TS INFOSYSTEMS, Chennai-600107. Ph: 26203985. Mob: 9841436646. The date of my submission of my handset is 18-May-2010. Unfortunately Iâm yet to get back any information regarding the status of the mobile from your so listed service centre.
I have enquired numerous time say more then 100 calls from my mobile and land line but the reply I get is always a vague. I m really fed up and getting frustrated by hearing unacceptable explanation that we have raised the indent to the Head office and still we have not received the materials. A very repeated recorded like message we will give a call with in half-an- hour. Only God knows when that auspicious day and that particular Half-an-hour will come and or never come again as for as my handset in concerned.
Do you think a feed back one from a neglected customer like me will boost up your product in the competitive market? Else you want me to represent to some body legally. I hope the word legal is so hurting to you and me too. Please see to that no customer should feel and get frustrated like me.
I request you to take this mail and feed back on your service vendor on high priority basis to solve the issue.
Last but not the least the money we have invested is very hard earned and the time spent to get back the repaired handset cannot be compensated on either way.