Shonali

Great Eastern Appliances

Barasat ,Kolkata

Hi, A bad experience...Today (6th jan 2011), i went to the great eastern garia branch to buy a fridge of samsung 280L double door in maroon color, which the manager (mr chatterjee) confirmed that they have fresh piece in stock and assured me that the display piece will not be sent to me by today evening and asked me to make the payments for the same. So on trusting his words i payed 9000rs in advance for the same and the balance 7300rs i told him that i will pay to the delivery person, and came back to narendrapur(my residence). In the evening when the fridge was delivered to my place i was horrified to see that it was the same displayed piece. On that when i called mr chatterjee, he bluntly answered me that they dont have any fresh piece in stock and i should keep this fridge only for 4-5 days or till he receives the new stock which he himself was not sure when the new stock will come or else i should return the fride and he will send someone to my place to give me back my advance payment. I dont undesstand how is it possible that in the morning new stock was available and he confirmed me that he will not send me the diplay piece and in the evening he had the guts t send me the display piece without any hesitation. Isnt this called as cheating the customer, because if i couldnt have make out that this is the display piece than he would have happily stayed silent with this matter. Moreover, the way he talked to me was as if i was an idiot to call him and irritate him. Please i need to know is this how a customer should be treated and harrased. Can somebody please look into this matter as this is not a professional way to work, and also there are so many complaints i saw above, so is there anyone who is looking after all these complaints...please help... shonali