Horrible customer service. We purchased skates from them opened it to try, the balls from the wheels of the skates started to fall. We called to compalain the same they were not willing to exchange they just told they would repair it and give. Another shock is they told the way the kid have used must have caused the problem. Kid is very well trained to skate. This is the third we have purchased (after wheels got worn out not because of balls coming out).