My experience with AVIS was horrible. Though I got repeated e-mails stating my car is reserved for self drive (confirmation number : 04830417US4), no one showed up in the airport when I reached Chennai. When I called the phone number mentioned in the confirmation e-mail (00914442212802), no one picked up the phone. I managed to reach the local Avis office, which is located few miles away from the airport and I was surprised to hear them saying that they do not have a car for self drive and I need to hire a driver from them for additional cost (this is additional to the cost mentioned in the reservation contract). They also lied that they got confirmation form me through phone that I am ok for hiring a driver. When I enquired about the time ... View Morethey called me, it was when I was in the flight towards Chennai and I did not have phone access. As it violated the reservation contract, I did not accept it and hired a rental car for self drive from another company for one third of Avis cost. I do not know how serious they take this, but I just wanted to share this worst experience I had ever with renting a car.View Less