Sub: Horrible experience at your show-room at Gariahat
It was my first and possibly last visit to your show room and the event is depicted below:
1. On being attracted by your print media campaign and my earlier practice to buy gold on the auspicious day, Dhanteras, paid a visit on 1st Nov'13. The effect of the ad could not be believed unless some one witness the crowd there on that very day. The Brand equity associated with P.C. Chandra got broken on my first visit itself. I hardly spent any time to choose the item to purchase as there were many behind me waiting and it took so much of time to reach the sales counter( the Invoice No. being J/22262/13-14.
2. When my turn came to the payment counter the credit cards were offered for charg ... और देखेंing as par the Invoice where I was charged 1.70lacs instead of Rs. 1,65,931.00 and stated to be a mistake in a hurry. I was also told by the dealing cashier to take refund of the same post these few days to avoid rush. Unlike most of the customers, I easily accepted their fault left the counter.
3. The experience was shared with my colleagues and friends who have bought similar items from other branches of P.C. Chandra, I was shocked to note the gift items provided based on single Invoice amount considering the minimum slab and the balance with the second eligible item. Considering the methodology of gift issuance should not be different between branches, approached the specific branch when I went to collect the refund on 9th. The coordinator was running from pillar to post to address my issue and kept me sitting at the branch for nearly an hour. There is no ethics, value for time was my conclusion when finally was asked to visit some other day to collect my due refund and the gift be adjusted during my next purchase.
As I am convinced to stay away from your brand and like to give it a wide spread coverage of my experience with you including approaching widely covered consumer protection act, these days, do post me my refund status enabling further course of action.
Regards,
vice President
Saini Group
biswajitsarkar_71@yahoo.co.in
9831563029
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