This is Sandeep. I live in Thane (West - Maharashtra). I have installed Marvel Bamboo Blinds in my Livingroom about 6 months ago. Unfortunately there is lot of sag in the bamboo weaving & the colour have faded. I am now repenting for my decesion of going for a standard product like Marvel. Also i would like to inform you that i have installed Marvel printed roller blinds in all other 3 rooms in my house and they are in good condition.
I did bring this to the notice of the distributor (Sqaure one) & also to the shop ( Praveen Nx) who have been dodging this issue of a changeout for the low quality Marvel bamboo blinds installed in my house.
I would also like to mention that your company Manager " Mr Upadhaya" had visited my house to s ... और देखेंee the condition of the blinds. There he said he would talk to the company and get the blinds changed as they have sagged so early, the weaving is loose & the colour has faded. But unfortunately " Mr Upadhaya" who is a "sweet talker" turned 180 opposite when i contacted him to know the status of my case saying the blinds are ok and cannot be changed ???. As a Manager he is doing a good job for the company by saving some money but he seems to have zero customer values. I think it was a mistake to call him for a visit to my house to judge the situation.
I understand your's is ISO 9001 certified company who look and understand genuine problems of customers with a moto " Satisfy customers with superior quality,
value and service".
I am writing this email to inform you my apathy and agony. Let me tell you these bamboo blinds are installed in my living room where i have spend around 10 lacks for the interior decoration. You can unerstand how these Marvel bamboo blinds might be looking????
Hope you can send a genunine person to assist the situation and get my problem resolved and Bamboo blinds replaced.
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