This is Sandeep. I live in Thane (West - Maharashtra). I have installed Marvel Bamboo Blinds in my Livingroom about 6 months ago. Unfortunately there is lot of sag in the bamboo weaving & the colour have faded. I am now repenting for my decesion of going for a standard product like Marvel. Also i would like to inform you that i have installed Marvel printed roller blinds in all other 3 rooms in my house and they are in good condition.
I did bring this to the notice of the distributor (Sqaure one) & also to the shop ( Praveen Nx) who have been dodging this issue of a changeout for the low quality Marvel bamboo blinds installed in my house.
I would also like to mention that your company Manager " Mr Upadhaya" had visited my house to s ... ಇನ್ನಷ್ಟು ವೀಕ್ಷಿಸಿee the condition of the blinds. There he said he would talk to the company and get the blinds changed as they have sagged so early, the weaving is loose & the colour has faded. But unfortunately " Mr Upadhaya" who is a "sweet talker" turned 180 opposite when i contacted him to know the status of my case saying the blinds are ok and cannot be changed ???. As a Manager he is doing a good job for the company by saving some money but he seems to have zero customer values. I think it was a mistake to call him for a visit to my house to judge the situation.
I understand your's is ISO 9001 certified company who look and understand genuine problems of customers with a moto " Satisfy customers with superior quality,
value and service".
I am writing this email to inform you my apathy and agony. Let me tell you these bamboo blinds are installed in my living room where i have spend around 10 lacks for the interior decoration. You can unerstand how these Marvel bamboo blinds might be looking????
Hope you can send a genunine person to assist the situation and get my problem resolved and Bamboo blinds replaced.
ಕಡಿಮೆ ವೀಕ್ಷಿಸಿ