Dear Reina, this is Richard from Flora2000.com. I hope we were able to resolve this complaint from you with a corrective action. In case you are still awaiting a resolution, we request you to kindly call us or write to us at richard@flora2000.com with the order reference number for this complaint. This will help us further to set things right for this rare instance.
Warm Regards,
Richard Fulham.
www.Flora2000.com