Shopping at Queens: DIsaster again in 2012. DICY MANAGEMENT PRACTICE, POOR CUSTOMER SERVICE, HUMILIATING.
We had an UNNERVING experience shopping at Queens. When we bought the dress for the bride to be worn on her Sangeet, there was a genuine discount of 10% on all the products in the shop. It was a low season sale and not the clearance sale. We discovered the defect with the dress and we informed them for the repair, they refused to take the responsibility. Their salesperson (Mithunbhai and his manager ) of the shop said to us that all the clothes in the sales that is on discount are defective and hence the shop will not take the responsibly for their own products. However, we were not informed at the time of purchase that all the produ ... ಇನ್ನಷ್ಟು ವೀಕ್ಷಿಸಿcts on sale are defective neither there was any display in the shop saying the same. Due to short of time and since we bought from them we did not have choice but to request them to repair for which they charged us a huge amount of Rs.4500. We were so surprised and shocked by their statement. They use insulting language and provide horrible customer service. For alterations, their own tailor did the measurements but instead of decreasing the size, they made it increased the size. They charged us Rs.4500 (Equivalent to buy one simple dress) for the alterations. We had to spend 2 days to repair the whole piece. I would not visit the store again. it is dicy and humiliating.ಕಡಿಮೆ ವೀಕ್ಷಿಸಿ
Please do not buy anything from this shop. They turned my wedding dress into a disaster. They are cheaters . Donot even dream of stitching you blouse with them . They will screw it up and not even compensate you.They insulted me and the customer service is horrible. If you trust me plsssssssssssssssssss donot even visit this store. The dresses are over priced. There are thousands of shops in Mumbai, you could find better stuff there