I do not know if this is the forum, but I could not find any other for your company.
I bought a ceiling fan on 9th Sept 2011. Since it started generating a lot of noise I complained to Mahavir Electricals, Bodella, Vikaspur, New Delhi-110018, from whom I had bought the fan. They directed me to local customer complaints, which turned out to be Kunal Enterprises. I lodged my complaint on 23rd Sept 2011. Same day two persons came, inspected, and said that due to fan shaft trouble, replacement is required. They made me sign on a form that the complaint had been attended to. They also said that in 3 to 4 days the fan would be replaced. Till now nothing has happened. In the mean time, I have spoken to Kunal Enterprises many times and the respons ... View Moree has been that there is no fan in stock. They have also directed me to speak to Crompton Greaves and I have spoken to them on tel. nos. 23460700 and 23460701, but nothing happened, and then I was given the cell no. of Mr. Amit Kumar, Service Manager, with I spoke on 11/10/2011. He said that he would revert soon. I have not spoken to him or anybody today. Do you think my problem is being at all considered for solution ? To me it appears that you want to wear me out, so that I stop calling and stay with your defective fan. It is a matter of Rs. 1400/-. I can bear the loss. But would you expect me or my friends to still patronise Crompton Greaves for ceiling fans ?
I shall wait for a few days more and then replace my fan with another company's.
Thank you,
Dr. J. Chatterji,
Visiting Facutly, IIPM, New Delhi
Ex-General Manager, Air India
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