I have been a regular user of Meru Cabs since it's launch. Their call center and online booking facilities are very good. Ride quality is excellent. However, reliability is not good at times. They cancel the booking at the last minute when no driver is available in that area. So, we can't plan for Meru when requirement is critical. Hope they improve their service by intimating the customer well in advance when cab can't be services per booking time.